Terms & Conditions for Customers of South East Asia Backpacker

Terms & Conditions

These terms and conditions work alongside our Privacy Policy, which is fully compliant with the European Unions’s GDPR regulations active as of 25th May 2018. You must agree to these Terms and Conditions before making a purchase on our website.

Your Personal Details:

Specifically for customers who book a trip through our website, we would like to make you aware that any information given to us at checkout, will be passed on to our vendors (trip organisers) in order for them to process your order and confirm your travel arrangements. On a basic level, these details include your name and email address which the vendor will need to book hotels, tours and other experiences for you and to communicate directly with you.

Any information that you send to us via the ‘customer order notes’ such as your pick-up hotel address or special requirements for the trip will be immediately passed on to the trip organiser and your information will not be stored nor used by us for any other purpose, nor will we share this information with other 3rd parties. Please never send us any sensitive personal information such as passport details or flight details, these should be directed to the trip organiser (should they require it) and we will delete them immediately if they are accidentally sent to us.

Your name, email address and details of your booking will be stored via WooCommerce on our website for the lifetime of the website as we are required to keep a record of all transactions made through our website. If you wish for your details to be removed from our systems, you can email us at info @ southeastasiabackpacker.com and we will delete your records if we are legally allowed to do so.

Correspondence from South East Asia Backpacker:

We will use the email address that you provide us with to contact you about your booking. We will contact you with a confirmation of your booking. Afterwards, we will contact you once to ask you to leave a review about your experience. You will not be signed up to any ongoing newsletter, unless you have checked the box asking to be subscribed to our newsletter at checkout, or if you have already subscribed by other means. In other words, we won’t annoy you any more than is necessary!

Your Payment Details:

Any payment that you make through South East Asia Backpacker is managed by one of two third-party services, Paypal or Stripe. None of the payment information that a customer provides Paypal or Stripe is shared with South East Asia Backpacker, with the exception of your email address. We do not have access to a user’s billing address or their credit card or debit card details. For more information on Paypal and Stripe’s Privacy Policies, please visit their website(s).

Your Payment:

Any payment made through South East Asia Backpacker is only an authorization of a deposit. This means that the deposit will be ‘held’ (not accepted) until a full agreement between the customer (you) and the trip provider has been finalised. We allow up to 48 hours for this process. If your selected date is not available, the trip provider will contact you with the nearest alternative. If the trip is fully booked, and no alternative is suitable, your deposit will be refunded to you in full.

Cancellations and Refunds:

The deposit that you pay to South East Asia Backpacker is refundable according to the following conditions:

  • Up until 48 hours before the start of the activity you have booked, you can request a refund of 100% of your deposit.
  • If your refund request is less than 48 hours before the start of your activity, you will not receive a refund.
  • In the case of bad weather or any other external influence that may lead you to decide to cancel your booking, your refund will depend on the word of the operator. I.e. If your operator decides that an activity cannot go ahead, for whatever reason, you will receive a 100% refund of your deposit from us, irrespective of how soon before the start date it is. However, if you decide you don’t want to carry out the activity, but the operator believes it can go ahead, you will receive a refund of your deposit in accordance with the first three points of this section.

What are your responsibilities when placing your booking?

It is very possible that mistakes are made when placing your booking. Of course, we understand this and will do everything we can to allow for these mistakes to be corrected. Naturally, you have some level of responsibility in making sure this happens. You must…

Provide correct contact details: If you enter the wrong email address when you place your booking, we will not be able to contact you. If you have placed a booking and do not receive an email immediately informing you that your order has been received (and you’ve checked in your spam folder), it is your responsibility to contact us and inform us of your correct contact details.

Provide the correct pick-up address: Many of the activities offered on this site include a pick-up from wherever you are staying. It is your responsibility to ensure that you have provided a pick-up address and that this address is correct.

Choose the correct date: When you receive the email informing you that your order has been received, you must check that you’ve chosen the correct date. If you have not, you need to contact us as quickly as possible to inform us of the error.

Your Agreement with the Trip Provider:

Upon confirmation of trip booking, your contract will be with the trip provider. Every trip provider will have a different policy on when they require the remaining balance of the trip and how that should be paid to them. Each trip provider will also have their own refund policy regarding the payment you make to them. You will be informed of the payment policy by the trip provider. South East Asia Backpacker is solely a booking website and accepts no responsibility for any problems which may occur in the interim period between paying for your deposit and arriving at the trip destination. South East Asia Backpacker accepts no responsibility for any injuries, death, theft or any other problems whatsoever, which may occur during the trip. Complaints should be directed to the trip provider.

Changes of itineraries due to external factors:

Occasionally, activities are forced to change due to factors entirely out of the operator’s control. For instance, sometimes governments close down access to certain areas of their country (typically national parks). In such instances, the trip operator will adapt the itinerary of the activity accordingly. South East Asia Backpacker supports the right of its operators to make a judgement call as to how best to respond to these external changes. All of our operators reserve the right to adapt their activities to fit in with what is logistically possible at any given time.

The Right to be Forgotten:

You have the right to email us at info @ southeastasiabackpacker.com to edit or remove your data at any time. We will contact you immediately if there is any breach of data that affects your information.

Thanks for reading!

The South East Asia Backpacker Team

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