Privacy Policy

Updated August 27th, 2018.

Here at South East Asia Backpacker, the privacy of our readers is a top priority for us. The following is a statement to inform our site visitors of how and why any information about them is used. If you have any questions about this policy, please contact us at info (at) southeastasiabackpacker (dot) com.

Collection and Usage of Information

Information voluntarily submitted by visitors to the website

There are various places on the website where users may voluntarily submit their name and email address.

  • Contact Form: If users wish to send us a message, they are required to enter their name, email address & message. We require these details in order to respond to the message. The user will then receive a response. We will not use these details in any other way, nor will we provide them to any 3rd party. The user may request removal of these details from our systems by writing to info (at) southeastasiabackpacker (dot) com.
  • Post Submission: If users wish to submit an article to be published on our website, they are required to enter their name and email address as well as being given the option of submitting their own website address. Their email address is required in order for us to inform them as to whether or not their post will be published. Their name is required in order for us to credit them with writing the article. The option of submitting their own website address is given so that we can provide a link to it in the article as part of their creditation. If the user has created a “gravatar”, this image will appear next to their comment. If any user that submits an article wishes to have their details removed from the article and/or our systems, they should make this request by writing to info (at) southeastasiabackpacker (dot) com.
  • Comment Submission: If a user wishes to comment on any article/page of the website, they are required to enter their name and email address in order for us to help ensure that their comment is not spam. Our spam prevention software also analyses their IP address to root out known spammers. If the user has created a “gravatar”, this image will appear next to their comment. Users are also given the option to subscribe to their comment/all comments on that post. When they subscribe to the comments, they are sent updates on the comments every time they are made. Their email address is not used in any other way, nor will it be shared with any third parties. The user may request removal of these details from our systems and/or removal of their comment from the page, by writing to info (at) southeastasiabackpacker (dot) com. They may also unsubscribe from their subscription by hitting the “unsubscribe” button at the bottom of each and every email they receive. If the user has created a “gravatar”, this image will appear next to their comment.
  • Reviews on our booking system: If a user wishes to review any activity offered on the booking section of the website, they are required to enter their name and email address in order for us to help ensure that their review is not spam. Our spam prevention software also analyses their IP address to root out known spammers. The user will be notified by email if their review is published/disregarded. Their email address is not used in any other way, nor will it be shared with any third parties. The user may request removal of these details from our systems and/or removal of their review from the page, by writing to info (at) southeastasiabackpacker (dot) com.
  • Purchases made through our booking system: When a user makes a purchase through our booking system, they are required to provide their name and email address. This allows us to communicate with the user with regards to the booking they have made, any issues with availability, payment status etc. We will then provide the vendor who provides the service the user has booked with their name and email address so that they can communicate directly with the customer. The customer will also be provided with the vendor’s details for the same purpose. If you have provided any additional information in the ‘order notes’ section at checkout, such as accommodation, pick-up or dietary requirements, we will also pass these details on to the vendor to assist with your booking.
  • Our vendors: Upon signing up as a vendor to our website we ask that all of our vendors are GDPR compliant. You can read the Terms and Conditions for vendors to sell their trips through South East Asia Backpacker here. For more information about the individual privacy policies of our vendors, please contact them individually.
  • Correspondence with the customer:  Customers who have made a purchase on the website will be contacted solely about their booking. We may contact a customer with one follow-up email to inquire as to the quality of the experience they had and to invite them to review the experience on the website. A customer will not be emailed with any information that is not relevant to their booking, nor will they be signed up automatically to a newsletter (unless they have done so previously), we will not send them any promotional material, nor pass their information on to any other 3rd party, other than the vendor (trip organiser) with whom they have booked their trip.
  • How long is a customer’s data stored: The customer’s name, email address and booking details will be stored on our website with WooCommerce for the lifetime of the website. If a customer wishes to have their details removed from our systems at any time, they can request so by writing to info (at) southeastasiabackpacker (dot) com. As long as we can legally do so, we will remove a customer’s details. If the customer wishes to be removed from the vendor’s records, they must contact the vendor through the email address provided to them at the time of purchase. For more on the Terms and Conditions of our shop, please see here.
  • PLEASE NOTE: Any payments made to South East Asia Backpacker on our booking system are made through one of two third party services, Paypal or Stripe. None of the information a user provides Paypal or Stripe is shared with South East Asia Backpacker, with the exception of their email address. We do not have access to a user’s billing address or their credit card details. For more information on Paypal and/or Stripe’s privacy policies, please visit their website(s). Paypal | Stripe.
  • Email Newsletter Sign-up: A user who wishes to sign up for our newsletter is required to provide us with their name & email address. This address is then added to a list with a third-party provider, ConvertKit, in order for us to be able to communicate with the user via email. If the user wishes to be removed from the email newsletter list, they can hit the unsubscribe button at the bottom of every email they are sent. Alternatively, they can request removal from the list by writing to info (at) southeastasiabackpacker (dot) com. Please see ConvertKit’s privacy policy here.

If a user creates a user account on our website (this is not presently an option), we will have access to their username and email address, but not their password. The user may request removal of these details from our systems and/or removal of their review from the page, by writing to info (at) southeastasiabackpacker (dot) com.

Information collected automatically

When a user accesses this site, some information is automatically collected. The time the user visits the site, their IP address, the device and the browser they are using and the page from which they have been referred to the website. Certain actions are also logged, such as pages visited, the time spent on each page, clicks on links, adding a product to the basket, starting the checkout process in the shop section of the site and making a purchase. This activity is monitored by Google Analytics so that we can improve the functionality of our website for the user.

Cookies

Cookies are small pieces of information that are stored on your browser. There are two types; session cookies, which expire when you close your browser and persistent cookies, which are stored on your browser until you delete them. These cookies are how the information mentioned in the previous section (information collected automatically) are collected. Cookies also allow for the tracking of clicks on our affiliate links. If a user would like to block the usage of cookies on their browser, they should refer to their browser’s “help” section. Alternatively, you can follow the advice given here.

Affiliate Links

Here at South East Asia Backpacker, one of the ways we are able to earn money is when our readers click links to third party websites from our site. In order for us to be recognised as the source of traffic to these third party websites, it is necessary for a cookie to be placed in the user’s browser when they click on the link. The affiliate programmes we work with are listed on our Affiliate Ethics page.

Our Own Affiliate Programme

In a desperate bid to compete with the big boys, we have launched our own affiliate programme. At the time of writing this privacy policy our affiliate programme is not actually running, but the software is in place. When it is running, it will use cookies to recognise the source of traffic to our website in order to credit the website that drove the traffic to us and to be able to pay them in the case the user who has visited us from their website later makes a purchase on our website.

How and why do we use the data collected?

  • Data provided to us through cookies allows us to optimize the website thanks to insights we can glean from Google Analytics. If a page is not working properly, the data tells us so. If the site is not properly accessible from certain regions in the world, the data tells us so. This information is invaluable to us.
  • Data provided to us through cookies allow us to track the success of our affiliate links and advertising services.
  • Cookies allow us to identify users who have already been shown a popup encouraging them to join our newsletter list. We do not want to show users popups every time they visit the site as we believe this would be annoying for them.
  • If a user signs up for our newsletter, we would like to send them emails. We have various motivations for this. We would like them to visit the website again and we would like them to buy something through our website and/or use one of our affiliate links to purchase something we do not provide.
  • Cookies allow our emailing service to identify the pages of the website our subscribers are interested in. This allows us to personalise the material we send them in the newsletter so as to be of more interest to them.
  • We need to allow users to contact us so that we can provide user support.
  • We allow comments on posts as we believe the ability to comment on what a user has read, improves the user experience on the site.
  • We allow reviews of the experiences on offer on our booking system as it will help clarify the quality of the services we are providing. They also allow other users of the website the opportunity to make a more informed decision as to whether or not they’d like to make a booking.
  • Information provided to us (or rather the security services on our site) help to protect us and our users from illegal activity, hackers and other attacks.

Third Party Use of our User’s Information

If a user specifically asks us to share their information with a third party, we will do so.

Several of the services we use on the website require certain information about our users to perform their function.

This website uses the following third-party services:

Google Analytics – This is the service that allows us to learn about our users’ behaviour on the site. The only personal information Google Analytics uses as standard practice is the user’s IP address. However, we have chosen to anonymise IP addresses in Google Analytics, meaning no personal information at all is collected. Please refer to Google’s own Privacy Policy for further information.

Facebook Pixel – This is a service that tracks user behaviour on the site in a similar way to Google Analytics. However, the Facebook pixel recognises the user by their Facebook account. We sometimes run retargeting ads to show users who have visited the site adverts specific to them through Facebook to help boost our sales. It is very unclear to us how Facebook have adapted their behaviour to fit in with new GDPR rules. Presumably they are collecting less data than they previously were. Please visit Facebook’s Privacy Policy for more information.

Cloudflare – Cloudflare is a CDN which stores copies of our website in various places around the world in order to provide the user with a faster experience loading the website (by being able to connect to a server closer to them). Cloudflare uses a firewall that blocks certain IP addresses that it sees as suspicious. Therefore, it knows which IP addresses are visiting our website. Please refer to Cloudflare’s own Privacy Policy for further information.

Liquid Web – Our web hosting provider also have details on which IP addresses are sending and receiving information to and from our website. This is essential in order to protect the site from spam and hacking attacks. Please refer to Liquid Web’s own Privacy Policy for further information.

Elastic Email – This is a service that handles the emails sent from the website (that are automatically generated), such as booking confirmations, responses to comments, etc. It keeps a log of the emails we have sent, whether they have been opened or not, if they bounce, if a recipient reports them as spam and whether or not they click on a link if there is one in the message. Please refer to Elastic Email’s own Privacy Policy for further information.

ConvertKit – ConvertKit is our newsletter provider. Our subscribers’ email addresses are stored at ConvertKit’s end. ConvertKit monitors our subscribers’ behaviour with emails in a similar way to Elastic Email above. We are told if an email has been opened, if an email has bounced, if a recipient reports them as spam and whether or not they click on a link if there is one in the message. It also monitors subscribers’ behaviour on the site, which pages they visit, how often they visit, if they book a trip in the shop section, etc. There is an unsubscribe button at the bottom of every email subscribers are sent. Aside from this, subscribers can request removal from the list by writing to info (at) southeastasiabackpacker (dot) com. Please refer to ConvertKit’s own Privacy Policy for further information.

Hotjar – Hotjar is a service that monitors users behaviour on certain pages of our site to help us to improve the layout of the page and highlight any issues in user experience. It provides a video of a user’s navigation of a page, what they clicked etc. Hotjar uses annonymous cookies, meaning there is no way of identifying any user on the website through their system. Please read Hotjar’s own Privacy Policy for more information.

Mediavine – Mediavine is the group that runs adverts on South East Asia Backpacker. Users are given the choice to opt-in to personalised adverts, which use cookies and IP addresses. More information on Mediavine is found below in the advertising section.

Paypal – Some of the payments made through the shop section go through Paypal. We do not receive billing information, card details, or any other personal information from PayPal. We do receive the email address the customer uses at PayPal, which may be different from the one they have given us when making the purchase. This can be deleted from our records as per customer request. Please refer to Paypal’s own Privacy Policy for further information.

Stripe – Some of the payments made through the shop section go through Stripe. We do not receive billing information, card details, or any other personal information from Stripe. Please refer to Stripe’s own Privacy Policy for further information.

Anonymous Data

Generic anonymous data about the demographics of our readers will occasionally be shared with advertising companies looking to work with us so as to provide an overview of which kind of ads the readers of our site may be interested in. There would be nothing in such information that could identify any particular user or group of users.

Publicly Visible Information

Users who submit a comment, an article or a review will have their name appear next to the material they have submitted if it is published. If the user has created a “gravatar” this will appear next to their name. If a user who submits an article chooses to include a link to their website in the article, this will too, be visible, on the user’s request.

Advertising

Display Ads

We run display ads, served by Mediavine Marketing, LLC. These ads will, in many cases, use cookies. Please see Mediavine’s own Privacy Policy here.

Retargeting Ads

From time to time, we run retargeting ads, whether through Facebook, Google, or another service. These ads are based on users’ visits to our website. At the time of writing this Privacy Policy we are not running these ads.

Users’ Rights Regarding Their Personal Information

Opt-out/Unsubscribe: As mentioned previously, subscribers to our newsletter can unsubscribe at any time by hitting the unsubscribe button at the bottom of every email. Alternatively, they can request removal from the list by writing to us at info (at) southeastasiabackpacker (dot) com.

Access: Users can request access to a complete list of information we have on them by writing to us at info (at) southeastasiabackpacker (dot) com.

Amend: Users can amend or update the information we have on them at any time by writing to us at info (at) southeastasiabackpacker (dot) com.

Right to Forget: Users can request that we delete any information we have about them on our systems at any time by writing to us at info (at) southeastasiabackpacker (dot) com.

How long will keep your email address? If you sign up to our newsletter and you fail to open a newsletter within three months we will send you an email asking if you would like to remain a subscriber. If you fail to act on this, we will automatically delete your email from our newsletter list.

Please bear in mind that we will not be legally allowed to delete certain information. We will adhere to the law in those cases.

Sensitive Personal and Other Data

Please do not share any sensitive personal information with us. “Sensitive data” is any data that tells us your:

  • Racial or ethnic origin
  • Political opinions
  • Religious or philosophical beliefs
  • Trade union membership
  • Genetic data
  • Biometric data for the purpose of uniquely identifying a natural person
  • Data concerning health or a natural person’s sex life and/or sexual orientation

For the purpose of the trip booking, we also do not need you to send us your passport details, flight information, your home address, your credit card, debit card or bank details, nor should you send us any of these details for any of your travel companions.

3rd Party Links

South East Asia Backpacker uses links to 3rd party websites. We are not responsible or liable for the behaviour or privacy policies of any of these linked websites. However, we are careful with the sites we link to and do not share links to sites we do not believe to be reputable/responsible.

We are not responsible or liable for any content from South East Asia Backpacker being republished on other websites or blogs without our permission. In the case of this occurring, we are not responsible or liable for the other content on such a website, any other behaviour committed by such a website, nor the privacy policy held by such a website.

Our policy on child protection

South East Asia Backpacker is a magazine aimed at adults. We do not provide products or services that would be of interest to people under the age of 18. Nor do we advertise, or do anything else that would attract readers of under 18 years old. We do not feature any content that would be inappropriate for readers under 18 years old. If we know that any visitor to our site is under 18, we do not collect any data from them.

Third Parties Working on our Site

Any 3rd party that works on the South East Asia Backpacker website, such as web-developers or hosting partners will be required to treat your information as strictly confidential and will not share it with anyone.

How to contact us if you have any queries about our privacy policy

This privacy policy is subject to change without notice and was last updated on 6/05/2018. If you have any questions feel free to contact us directly here:
info (at) southeastasiabackpacker (dot) com

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