Please see the terms and conditions for any company that wants to sell their services through the South East Asia Backpacker website:
South East Asia Backpacker is managed with adherence to the European Union’s new data regulations, GDPR, in effect as of 25th May 2018. By signing up as a vendor to our website you agree to comply fully with the GDPR regulations (full document available here).
For operators this will mean the following:
- When a customer books through our website, the vendor (you) will be sent the customer’s name and email address. You may also be sent additional ‘customer order notes’ such as pick-up address, diet requirements or other information that is relevant to the trip booking.
- Under GDPR regulations you must agree to amend or delete the customer’s data if they email you asking you to do so.
- You can email the customer only with regard to the particular trip that they have booked. You are not allowed to contact them for any other reason than to confirm travel arrangements or ask for information related to the trip that they have booked. You cannot sign them up to a newsletter, unless they specifically give you consent to do so, nor can you send them any promotional material, nor can you pass their email address on to any 3rd party.
- The only data that we are allowed to take from the customer is the information that they give us at checkout. If you require further details from them, such as flight details, passport number or bank details, you must email the customer directly, without copying us in. We are not allowed to ask for additional information ourselves. It is your responsibility to handle the data that you obtain from the customer after the booking in accordance with the GDPR.
We take a basic commission for every trip sold through South East Asia Backpacker based on the type of trip/service/product that you intend to sell. Please fill out the application form on our Vendor Application page to start the conversation and we will contact you shortly with our suggested commission rate.
Cancelling the partnership:
Either party (SA Backpacker or the vendor) can cancel the partnership at any time.
How bookings work:
When the customer books your experience via our website, you will receive an email with the customer’s name and email and their chosen date to do the trip.
The customer will pay a deposit via their credit or debit card online. The deposit is a percentage of the total amount of the trip, which has been agreed upon as South East Asia Backpacker’s commission.
This deposit will remain in a ‘pending’ state (no money will be debited from the customer’s account) for 48 hours until the trip date has been confirmed by you with the customer.
During this time, it is up to you to contact the customer promptly and confirm the details of the trip.
You should let the customer know if, for any reason, you cannot make a date/availability that they require. If you cannot make the date, then you can suggest another date to them. As long as you are in dialogue with the customer we will hold the deposit until the details have been confirmed.
When all is confirmed with the customer – you should collect any additional information that you need to complete the booking – such as pick-up place/hotel address/passport or visa number. South East Asia Backpacker is not responsible for chasing the customer to retrieve this information.
IMPORTANT: Please cc. us in any replies to the customer so that we can keep track.
Changing the trip type:
During the 48-hour period (whilst the deposit is pending), the customer is able to make amends to the booking they have made i.e. change to a different trip if the one that they have chosen is not available, or downgrade/upgrade to a trip that has a different price.
However, once the trip details have been agreed upon between you and the customer and the deposit has been accepted, the customer cannot change to a different trip with a different price.
Confirming the trip and collecting the remaining payment
Once the trip date and other details have been agreed upon, you can send the customer any extra details that they will need before departing on your trip. The customer can either pay the remaining amount on arrival or beforehand if you require. It is your responsibility to collect the final payment and South East Asia Backpacker does not chase late payments from customers.
Cancellation policy for the customer
The deposit for the customer is refundable. Any refund of the customer’s second payment, which goes directly to you, is under your control and based on your own Ts and Cs. You must make this clear to the customer when they make the payment.
South East Asia Backpacker liability
Once the trip is confirmed, we accept no responsibility for any customer complaints or for anything which may go wrong for the customer during your trip. Nor, do we accept any responsibility for anything that may go wrong in the interim period between the customer confirming their trip with you and their departure date. The customer contract is solely with the operator and it is the operator’s responsibility to reply promptly to any enquiries the customer may have about their trip before they depart.
We do not support the following activities/services on our website:
- Animal tourism, such as snake shows, monkey shows, etc.
- Orphanage tourism.
- Any volunteering with children.
IMPORTANT: To promote your trips with South East Asia Backpacker, we ask that you guarantee that the price you display is the same as the lowest price that can be found anywhere else online. If we find that the trip is being sold for less on another bookings website, we have the right to lower the price of your trip to match that bookings website.
Travellers can ask you a question directly through our platform – The operator must log into the platform to respond. All correspondence should only happen through the platform. Operators must not make any effort to converse outside of the platform. This means, operators must not request or provide emails addresses, phone numbers or any other channels of communication. If an operator wishes to upsell any further activities to the customer, they can provide links from this website only.
Your profile and responsibility:
It is your responsibility to keep all of your trip details up to date on our website (itinerary/departure dates/what’s included) and reply promptly to any email enquiries that you may receive through our system. If we see that customers are waiting a long time for a response from you, or if you have not cc’d us in the emails in reply to the customer – you could be removed from our website.
By providing South East Asia Backpacker with content, written, images, video or anything else to use on our site, the operator accepts full responsibility for ensuring they have the necessary rights to use that content. South East Asia Backpacker strongly recommends writing original descriptions of activities and providing only photos the operator has taken themselves, or that are taken by somebody hired specifically for that purpose by the operator.
If South East Asia Backpacker receives notice that unauthorised material has been used on an operator’s booking page, the material will be removed and the operator’s details will be passed over to the informant in case further action is required.
Your profile & ratings:
All of your trips will be sold under your profile name. Travellers who have been on your trip can review the individual trip and/or you as a vendor. This will show on your profile page. You cannot remove customer reviews from your profile unless you have a valid reason for doing so, eg the review is fake.
Your profile and product page:
Operators are not permitted to add a link to their own website to either their profile page or their product pages, for obvious reasons.
Once your trip is published on our website, we offer free social networking support. We will share your trip on our Facebook, Twitter, Instagram and other appropriate social networks.
We will add links to your trip from relevant destination guides and articles and do everything that we can to help promote your trip in the relevant sections of our website.